1. Introduction
Welcome to Clarivo AI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot services for Messenger and Instagram.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Information You Provide
When you create an account or use our services, we may collect:
- Name and contact information (email address)
- Company or organization name
- Payment information (processed through secure third-party providers)
- Custom prompts and chatbot configurations
- Messages and communications sent through our platform
2.2 Automatically Collected Information
We automatically collect certain information when you use our services:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent)
- Log files and analytics data
- Cookies and similar tracking technologies
2.3 Information from Third-Party Platforms
When you connect your Messenger or Instagram accounts, we may access information provided by these platforms in accordance with their terms and your privacy settings.
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our services
- To process your requests and manage your account
- To customize and configure your AI chatbot
- To send you technical notices, updates, and support messages
- To respond to your comments and questions
- To monitor and analyze usage patterns and trends
- To detect, prevent, and address technical issues or security threats
- To comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (e.g., hosting, payment processing, analytics)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at contact@clarivo.digital.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our services and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.
8. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: contact@clarivo.digital